Dear Jordans

We love to hear from people who love our cereals as much as we do! Check out the questions we get asked most often below and if there's anything else please contact us using the details below, or use the form provided.

The Jordans and Ryvita Company Australia Pty Ltd

Level 1, Building A,
11 Talavera Road
,
North Ryde,
NSW 2113,
Australia

info@jordansryvita.com
1800 024 674

Your contact details

The form below goes straight to our care team who will happy to help with your query

FAQs

Over the years we've had lots of questions from Jordans fans, here are the answers to some of the most common ones.

Where can I buy Jordans products?

Where can I buy Jordans products?

Our delicious range of cereals will be available to buy in Australia in the coming months.

How are your cereals nature friendly?

How are your cereals nature friendly?

Our Conservation Grade™ farmers commit to taking 10% of their land out of food production to create a number of specific wildlife habitats that are designed to work together to increase the overall biodiversity of the farm. They plant wild flower edges around their fields for bees, insects and butterflies to feed on; sow seed growing crops, to provide foods for birds over winter and put up boxes for owls and bats. Conservation Grade™ farming is recognised by leading environmental organisations such as the RSPB and is endorsed by ‘Green’ campaigners such as Professor David Bellamy.

How do I know if Jordans products are suitable for my dietary requirements?

How do I know if Jordans products are suitable for my dietary requirements?

We suggest that you take a look at the ingredients, nutritional and allergen information on our "What we Make" page. All the information is detailed there, but if you have any further queries please contact us using the form above.

Do you use genetically modified ingredients?

Do you use genetically modified ingredients?

We guarantee that none of our products contain any GM products. We audit our supply chain and are particularly aware of any GM issue crops, bearing in mind our on pack claims, and ensure that all assurances and steps are taken throughout the supply chain.
 
The term canola is mainly an American one and if you research canola in particular a lot of stories are related to the US Gm risk, in Europe/UK we tend to describe the same plant as rapeseed rather than Canola.

What if I am not completely satisfied with any of your products?

What if I am not completely satisfied with any of your products?

In the unlikely event that you are not completely satisfied with any of our products please let us know! We are passionate about our products and work hard to make them the best they can be. So if you are not satisfied please use the address (displayed above) to return the product to us. Please also let us know what the issue is and your contact details. We will come back to you as soon as possible.

Why do you use palm oil in your products?

Why do you use palm oil in your products?

In some of our baked cereals and cereal bar products we use a small quantity of rape seed oil and palm oil that has been blended together. We use the absolute minimum amount of palm oil needed to ensure our products stay fresh for the longest possible period of time. As a natural food company with over 30 years experience, we have developed an optimal combination of natural ingredients to ensure our products stay fresh, without having to rely on artificial preservatives. We are now able to use 100% Certified Sustainable Palm Oil thanks to the opening of a new palm oil ‘refinery’ in the UK that will only use Certified Sustainable Palm Oil from Papua New Guinea. This means that we are able to guarantee that we will only use sustainable palm oil in all our cereals and cereal bars from the end of June 2010. Jordans has been a member of the Round Table on Sustainable Palm Oil (RSPO) since 2006 – which aims to bring together businesses and environmentalists to promote sustainable palm oil production methods. We also purchased Green Palm certificates for 100% of our palm oil supply to ensure that Certified Sustainable Palm Oil was being produced and used instead of non-sustainable oil palm – even though at that stage we could not guarantee it was in our products. As a business that is also committed to supporting wildlife, we share the very real concerns of many environmentalists regarding the ecological consequences of rainforest deforestation for palm oil production. This is a complex issue involving not only the loss of habitat for the Orang-utan and Sumatran tiger, but also the needs of indigenous rural populations and smallholders who, to a large extent, are supported by the palm oil industry.

November 2011: In the recent WWF Palm Oil Buyers Scorecard 2011 which assesses the buying practices of major companies Jordans & Ryvita Company scored a maximum of 9 points.  The Palm Oil Buyers’ Scorecard 2011 measured the performance of 132 major retailers and consumer goods manufacturers against four areas which show whether or not these companies are acting responsibly:

  • Being an active member of the RSPO;
  • Making a public commitment to RSPO-certified sustainable palm oil;
  • Disclosing how much palm oil they use;
  • Showing how much of the palm oil they source is RSPO-certified.